Privacy policy

Privacy Policy for Cariantrailhiking.com

Effective Date: January 1, 2019

  1. Introduction

Welcome to Cariantrailhiking.com, operated by Greennaturetravel. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our hiking holidays, or engage with us in any other way.

By using our website, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, and payment information.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  1. How We Use Your Information

We use your information for the following purposes:

  • To Process Your Orders: We use your personal data to process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.
  • Customer Support: To manage your queries, requests, and complaints.
  • Marketing Communications: To send you information about our services, promotions, and news if you have opted in to receive this information.
  • Website Improvement: To analyze and improve our website and services, and to ensure that content is presented in the most effective manner for you and your device.
  1. Legal Basis for Processing Personal Data

We will only use your personal data when the law allows

 

 

 

 

Terms and Conditions for Cariantrailhiking.com

Effective Date: January 1, 2019

Welcome to Cariantrailhiking.com (the “Website”). This Website is operated by Greennaturetravel (“we,” “us,” “our”). By accessing or using our Website, you (“user,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Website.

  1. Acceptance of Terms

By accessing and using Cariantrailhiking.com, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

  1. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

  1. Services Offered

Greennaturetravel specializes in offering holiday packages for hikers. The details of our offerings, including destinations, itineraries, and prices, can be found on the Website. All services are subject to availability.

  1. Booking and Payment

4.1. Booking Process

To book a holiday, users must complete the booking form provided on the Website. By submitting a booking request, you are making an offer to purchase the holiday package.

4.2. Payment Methods

Payments can be made via credit/debit cards, bank transfers, or any other payment methods specified on the Website. Full payment or a deposit is required to confirm your booking, as specified during the booking process.

4.3. Confirmation

Upon successful payment, you will receive a confirmation email detailing your booking. It is your responsibility to review the confirmation and ensure all details are correct.

  1. Cancellations and Refunds

5.1. Cancellation Policy

If you wish to cancel your booking, you must notify us in writing at info@greennaturetravel.com. The cancellation policy varies depending on the specific holiday package and will be outlined at the time of booking.

5.2. Refunds

Refunds, if applicable, will be processed according to our cancellation policy and will be credited back to the payment method used for the original transaction.

  1. User Responsibilities

As a user of this Website, you agree to:

  • Provide accurate, current, and complete information during the booking process.
  • Maintain the confidentiality of your account information and password.
  • Be responsible for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.
  1. Limitation of Liability

To the fullest extent permitted by law, Greennaturetravel shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or any services provided, even if we have been advised of the possibility of such damages.

  1. Indemnification

You agree to indemnify and hold harmless Greennaturetravel, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website or your violation of these Terms.

  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved in the courts located in Turkey.

  1. Contact Information

If you have any questions about these Terms, please contact us at:

Greennaturetravel
Kume Evleri No 200
Hızırşah, Turkey
Email: info@greennaturetravel.com

  1. Miscellaneous

These Terms constitute the entire agreement between you and Greennaturetravel regarding your use of the Website and supersede all prior agreements and understandings, whether written or oral. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Please review these Terms regularly, as they may be updated periodically. Thank you for choosing Greennaturetravel for your hiking holidays!

 

 

 

 

Refunds and Returns Policy for Greennaturetravel

Effective Date: January 1, 2019

Thank you for choosing Greennaturetravel. We are committed to providing you with high-quality holiday packages for hikers. If you are not fully satisfied with your booking, our Refunds and Returns Policy is designed to clearly outline the process, conditions, and timeframes for returns and refunds.

  1. Overview

This policy applies to all holiday packages booked through our website, Cariantrailhiking.com. By purchasing our services, you agree to the terms outlined in this Refunds and Returns Policy.

  1. Conditions for Refunds

2.1. Eligibility for Refunds

Refunds may be requested under the following conditions:

  • You cancel your booking within the timeframe specified in our cancellation policy.
  • You have not received the service as described at the time of booking (e.g., significant changes to itinerary, accommodations, or activities).
  • You encounter extenuating circumstances (such as personal emergencies) that affect your ability to participate in the booked holiday. Documentation may be required.

2.2. Non-Refundable Situations

Please note that certain situations are non-refundable, including but not limited to:

  • Cancellations made after the cancellation deadline.
  • No-shows on the booked dates.
  • Changes made by the customer after the booking has been confirmed.
  1. Initiating a Return or Refund

If you wish to initiate a return or request a refund, please follow these steps:

3.1. Contact Customer Support

  • Email us at info@greennaturetravel.com with your booking details and the reason for your refund request. Please include your booking confirmation number, name, and contact information.

3.2. Provide Documentation

If applicable, please attach any relevant documentation to support your request (e.g., medical certificates for emergencies).

3.3. Timeline for Response

We aim to respond to all refund requests within 5 business days. If your request is approved, we will provide instructions on the next steps.

  1. Fees and Costs

4.1. Cancellation Fees

Depending on the timing of your cancellation, fees may apply. The specific cancellation fees will be outlined in our booking confirmation and depend on the terms of the specific holiday package.

4.2. Processing Fees

Please note that any processing fees incurred during the original transaction (e.g., transaction fees from payment processors) are non-refundable.

  1. Refund Processing Timeframe

Once your refund request is approved, please allow up to 14 business days for the refund to be processed. The refund will be issued to the original payment method used at the time of booking.

  1. Special Product Requirements

Certain holiday packages may have specific cancellation and refund policies. These will be clearly stated at the time of booking. Please review these carefully before completing your purchase.

  1. Contact Information for Customer Support

If you have any questions or require further assistance regarding our Refunds and Returns Policy, please do not hesitate to contact us:

Greennaturetravel
Kume Evleri No 200
Hızırşah, Turkey
Email: info@greennaturetravel.com

  1. Policy Updates

We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed.

Thank you for choosing Greennaturetravel for your hiking adventures! We are here to ensure that your experience is enjoyable and memorable.